Website Privacy Policy

TRAVELLA

Website Privacy Policy

Effective from 10 September 2026

This policy explains how Travella Media Limited collects and uses personal information when you visit travellaapp.co.uk or contact us through the website. It applies to the public website only. It does not apply to the Travella mobile application or to supporter journey, location, attendance-verification, behavioural-analysis or scoring data, which will be covered by separate privacy information before those services are made available.

Who we are

Travella Media Limited is the controller responsible for the personal information described in this policy. Travella Media Limited is registered in England and Wales under company number 16586100.
Privacy contact privacy@travellaapp.co.uk

Information we collect

We may collect the following information through the website:

• information you enter in the contact form, including your name, email address, organisation, enquiry subject and message;
• information you include voluntarily in correspondence with us; and
• technical information generated when you use the website, such as your IP address, browser and device type, operating system, referring page, pages visited and basic interaction data.

Please do not include sensitive personal information in the contact form unless it is necessary for your enquiry.

How we use your information

Legitimate interests means that we use information where it is reasonably necessary to run and protect the website, answer genuine enquiries and develop our business, provided that those interests are not overridden by your rights and interests.

Cookies and analytics

The website may use essential cookies needed for it to function and Google Analytics or similar tools to help us understand how visitors use it. Non-essential analytics cookies will be used only after you have given consent through the website cookie controls. You can refuse or withdraw that consent at any time through those controls. You can also restrict cookies through your browser settings, although this may affect how parts of the website work.

Who we share information with

We may share personal information only where necessary with:

• suppliers that provide website hosting, email, analytics, security or technical support;
• professional advisers such as accountants, lawyers or insurers;
• a buyer, investor or adviser if Travella is involved in a genuine corporate transaction; and
• courts, regulators, law-enforcement bodies or other authorities where disclosure is required by law or is necessary to protect legal rights.

These organisations may act as processors on our behalf or as separate controllers. We do not sell personal information.

International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we will use a transfer mechanism recognised under UK data-protection law, such as an adequacy regulation or approved contractual safeguards, together with any additional measures required. You may contact us for more information about the safeguards that apply.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting and security requirements. We normally keep:

• contact enquiries and related correspondence for up to 24 months after the last meaningful contact;
• website security and technical logs for up to 12 months; and
• analytics information for up to 14 months, unless it is aggregated or anonymised so that it no longer identifies an individual.

We may keep information for longer where a legal obligation, dispute or potential legal claim requires it.

How we protect information

We use appropriate organisational and technical measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure or access. Access is limited to people and suppliers who need the information for the purposes described in this policy.

Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

• ask for a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete or restrict our use of your information;
• object to processing based on legitimate interests;
• withdraw consent at any time where we rely on consent; and
• receive information you provided to us in a portable format where the right applies.

These rights are not absolute and may not apply in every case. To exercise a right, email privacy@travellaapp.co.uk. We may need to confirm your identity before acting on a request. There is normally no charge.

Complaints

Please contact us first if you have a concern about how we use your information. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Details are available at ico.org.uk.

Children

The public website is intended for a general business audience and is not designed to collect personal information from children. If you believe a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.

Automated decision making

We do not use personal information collected through the public website to make decisions about individuals solely by automated means.

Links to other websites

The website may contain links to websites operated by other organisations. Their privacy practices are governed by their own policies, and we are not responsible for those websites.

Changes to this policy

We may update this policy when the website, our suppliers or the law changes. The current version will be published on this page with its effective date.

Contact us

For privacy questions or requests, email privacy@travellaapp.co.uk